Cancellation policy

Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

You have the right to cancel this contract within 28 days without giving any reason.

The cancellation period is 28 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise the right to cancel, you must inform us(büroforum - planen und einrichten GmbH; represented by the managing directors Mr Jochen Bähr and Mr Daniel Rüttiger, Edith-Stein-Str. 3 ; 97084 Würzburg-Rottenbauer; phone: +49 (0)931 / 8 09 92 - 200; fax: +49 (0)931 / 8 09 92 - 199; e-mail: info@einrichten-design.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the sample cancellation form attached below, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any event no later than 28 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you dispatch the goods before the 28-day period has expired.

Goods that can be sent by parcel post: 

Within the EU: We will bear the costs of returning goods that can be sent by parcel post if the order value exceeds €100. For orders under €100, a flat-rate returns fee will be charged. This fee will be offset against the shipping costs already paid in the same amount, so that neither an additional charge nor a refund will be made.

Outside the EU: The return shipment must be paid in full by the buyer.

Freight forwarding: You bear the direct costs of returning goods that cannot be sent by parcel post. The costs are EUR 70.00 per item unit within Germany and EUR 140.00 per item unit within the rest of the EU and non-EU countries.

An island surcharge may be added, the amount of which we will inform you of on request from the parcel service or shipping company. 

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

The right of cancellation does not apply, among other things, to contracts

- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;

The right of cancellation expires prematurely in the case of contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;

- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

Download our sample cancellation form:

Muster_Widerrufsformular_DE.pdf (50kb)

Note: Any externally unrecognisable damage must be reported to einrichten design within seven days of delivery. When accepting the goods, please ensure that no external damage is visible on the parcel. If this is clearly visible, do not accept the parcel. Otherwise the transport insurance will not apply and we cannot guarantee an exchange

You can register your complaint or return using our returns form .